Reference

Legal terms for your m11too account

Our legal page keeps account rules, data use, and request steps in one place before you move further.

Account rulesData useCookie handlingLocal law

What this legal page covers

m11too Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We set out what we collect, why we collect it, and how long we keep it so you can check the account path before you continue. Access depends on local law and is available only where local law permits, and that applies whether you open from

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desktop, Android, or iPhone. When you use DANA, OVO, GoPay, or QRIS inside your account flow, the record stays tied to the same profile so we can confirm the request later. If you ask us to correct a name, phone number, or email, we verify the
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registered contact first, then update the record and send a fresh confirmation. For closure, retention, or copy requests, we may keep a security log for a limited period if the rule set requires it. We keep the language plain so you can see what sits in
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the record, what can change, and what needs a follow-up from our side.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

Where to send legal requests

Fast contact matters when you need a policy answer, so we keep three routes open.

DATA SHIELD

How we handle legal requests

We keep the legal process plain: collect only what we need, limit access to the request team, and verify the contact route before we touch sensitive account fields.

Data Scope

We collect the details needed to confirm your profile, answer policy questions, and protect access.

Cookies

Cookies keep the session open, remember language choice, and reduce repeat checks when you return on the same browser.

Security Check

Before we change anything sensitive, we may ask you to log in again from a device you control.

Retention

We keep request and security records for only as long as needed to answer disputes, prove a change, or meet…

Correction Path

If your name, phone number, or email changes, send the update from the registered profile or use Account > Help…

Closure Path

For closure or deletion requests, contact us from the email tied to the account so we can match the record.

Legal questions from your account

This set covers the questions we hear when you want to check access, data use, or a contact change. Start from the registered email or use Account > Help > New Request if you need written proof of a change. We answer inside the same support window, and the reply stays attached to your profile so you can find it later without asking again.

We keep the details needed to confirm your profile, answer policy questions, and protect access. That usually means your registered email or phone, login history, device checks, and the request trail attached to the same account.

Use the registered email or open Account > Help > New Request, then send the exact change you want. We verify the old and new details first, make the update, and send confirmation back through the same channel.

Yes. Cookies keep the session signed in, remember language choice, and help us confirm a secure return on the same browser. If you clear them, you can sign in again and continue from there.

Access depends on local law and is available only where local law permits. If your location is not covered, we may block the affected action, hide a feature, or ask for another verification step.

We keep request and security records only as long as needed to answer the case, prove a change, or meet a legal retention rule. After that, we archive or remove them under the same policy.

Send the request from the registered email or through Account > Help > New Request. We confirm identity, explain any item that must stay for legal reasons, and close the profile where the rule set allows.

Legal terms for your m11too account

Where to send legal requests

How we handle legal requests

Data Scope

Cookies

Security Check

Retention

Correction Path

Closure Path

Legal questions from your account

01 What data do you keep on my account?

02 How do I ask for a correction?

03 Can I see which cookies you use?

04 What if my location is not allowed?

05 How long do you keep legal records?

06 How do I request account closure?

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